Delivery
Orders placed on the website www.lamarthe.com are processed from Monday to Friday.
The products will be shipped to the delivery address you indicated during the ordering process. The Lamarthe brand cannot be held responsible for possible data entry errors and their consequences in terms of delays or delivery errors. In this context, you will be responsible for all costs incurred for the return of the goods.
Deliveries in France are made within 48 to 72 hours, excluding Sundays and holidays, from the date of receipt of the "order shipped" confirmation email. We invite you to follow the progress of your delivery.
For deliveries in mainland France, we deliver with Colissimo (4.90€).
For international deliveries, we deliver with Colissimo (15.00€).
In case of absence at the time of the passage of the conveyor, your parcel will be deposited in a point relay near your address of delivery. Unclaimed packages will be returned to the sender.
The Lamarthe brand declines all responsibility for delays in delivery caused by the absence of the recipient of the parcel or in the event of failure to collect the parcel within the time limit set for this purpose.
The Lamarthe brand cannot be held responsible for delays in delivery due to errors or disturbances attributable to the carriers.
Regarding delivery problems, any defect or delay in delivery exceeding eight working days must be reported to Lamarthe's customer service department as soon as possible by e-mail to lamarthe.info@gmail.com.
Returns & Refunds
If you are not satisfied with your purchase for any reason, you have the possibility to return the items within 14 days following the date of receipt of the order to the following address
L3F LOGISTIQUE
To the attention of the Lamarthe return department
1020 rue de la gare
60710 Chevrières
We accept to take back the new articles, not used and accompanied by the original labels. We invite you to keep the shipping packaging.
We remind you that the return of your article is at your expense and that no return can be accepted without having contacted the Lamarthe team beforehand by indicating Subject - Lamarthe Return at the following email address
lamarthe.info@gmail.com
As soon as we receive and verify your return, we will proceed with the reimbursement using the same method of payment that was used for your purchase
