Refund policy
If you are not satisfied with your purchase for any reason, you have the option to return the items within 14 days following the date of receipt of the order to the following address :
L3F LOGISTICS
To the attention of the Lamarthe return service
1020 rue de la gare
60710 Chevrières
We accept the return of new, unused items accompanied by the original tags. We invite you to keep the shipping packaging.
We remind you that the return of your item is at your expense and that no return will be accepted without prior contact with the Lamarthe team indicating Subject - Lamarthe Return to the following email address:
sav@lamarthe.com
Upon receipt and verification of your return, we will proceed with the refund using the same payment method that was used during your purchase.
Non-conforming products
The customer must submit to Customer Service no later than the first business day following delivery, any claim related to a delivery error and/or non-conformity of the products in nature or quality compared to the indications on the order form (reference error, damaged product, etc.). Any claim made beyond this period will be rejected without the possibility of recourse.
This claim must be made to LAMARTHE by email at sav@lamarthe.com
LAMARTHE reserves the right to determine whether the returned product(s) are non-conforming. If the product is non-conforming, LAMARTHE commits to:
- Or exchange the product (standard exchange subject to availability or exchange for another item of the same amount) and return it to the Customer (shipping costs borne by LAMARTHE)
- Either refund the Customer.
In both cases, the transportation costs incurred by the return of the products are only reimbursed in the event of a return justified by the non-conformity of the delivered products.
After-sales service - Repairs
Scope of customer service intervention
Products sold on the Site are guaranteed for one year from their date of purchase.
Repair requests are processed within the limits of customer service's competencies, that is to say:
- Sewing problems
- Tear in the lining
- Loss or breakage of metal parts (snap hooks, rings, rivets, zips, etc.)
- Defect in the zip
LAMARTHE cannot be held responsible for issues related to the evolution or deterioration of leather (discoloration, color transfer, stains, etc.) and cannot undertake any repairs to restore the leather.
Repair requests made beyond six months will be subject to review by customer service and charged according to the degree of intervention required, after an agreement is reached between both parties.
Procedure
1- The Customer contacts customer service by e-mail at sav@lamarthe.com, specifying their contact details, order number, as well as the issue encountered, with photographs if necessary.
2- Customer service examines the request and validates it if it meets the previously mentioned conditions.
3- The customer receives a notification of agreement from customer service by e-mail
The transport costs incurred by the return of products are the sole responsibility of the Customer.
LAMARTHE reserves the right to refuse to carry out repairs that do not fall within the scope of customer service's competencies or if it is found that the product has only experienced normal wear and tear, has been used or maintained improperly, or has suffered accidental damage.
If the request is made within the warranty period, customer service will proceed, as far as possible, with the repair of the defective product, free of charge, and will return it to the customer within twenty-one working days following the date of receipt of said product.
Once repaired, the product is returned to the customer at LAMARTHE's expense.
Special cases
- Replacement of leather zip pull: it is not necessary to return the product. Customer service can send the replacement part directly to the customer by mail.
- Problem with the snap hook / shoulder strap: if the issue encountered only concerns the shoulder strap, it is not necessary to return the bag. The customer can only return the shoulder strap to customer service.